One of the first steps in troubleshooting scanning issues is determining the version of the installed scanner driver. Follow the steps below to determine the installed version of your scanner driver, Then go to the manufacturer's website to check for the most recent driver. Update your scanner driver as necessary.
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Browse to the driver version in the Device Manager.
- Click Start and choose Control Panel from the pop-up menu.
If your computer is set to Categories in the Control Panel, choose the Device Manager here:
If your computer is set to either Large Icons or Small Icons, choose the Device Manager here:
In the Device Manager dialog box, click the black arrow to the left of Imaging Devices to display your scanner make and model.
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Browse to the driver version in the Device Manager.
- Click Start and choose Control Panel from the pop-up menu.
If your computer is set to Categories in the Control Panel, choose the Device Manager here:
If your computer is set to either Large Icons or Small Icons, choose the Device Manager here:
In the Device Manager dialog box, click the black arrow to the left of Imaging Devices to display your scanner make and model.
- In the Properties dialog box, click the Driver tab to reveal the version of the installed scanner driver.
Browse to the driver version in the Device Manager. Click Start and choose Control Panel from the pop-up menu.
If your computer is set to Category view, follow these steps:
- On the next screen, choose See Basic Information About Your Computer.
- The System Properties dialog box appears. Click the Hardware Tab and then click Device Manager.
- In the Device Manager dialog box, highlight the installed scanner model under Imaging Devices.
- After highlighting the installed scanner, choose Action and then Properties. In the Properties dialog box, you see the driver version of the scanner.
If your computer is set to Classic View, follow these steps.
- Click Start, and choose the Control Panel from the pop-up menu.
- In the System Properties dialog box, click the Hardware tab and then click Device Manager.
- In the Device Manager dialog box, highlight the installed scanner model under Imaging Devices.
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- Choose Action, and then Properties. In the Properties dialog box, you see the driver version of the scanner.
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- To find the scanner driver version in Mac OS X, go to Applications and find the installed scanner software.
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- Command-click the scanner and choose Get Info from the pop-up menu. The driver version is under the General section of the Info dialog box.
